Sound Assurance
Sound Assurance
Protecting Your Investment and Your Practice
The most comprehensive and longest-term extended warranty programs in the industry to support our number one asset — you!
Uptime is the most important promise a company can make – this fuels our commitment for higher levels of service with live support specialists when you need it most.
What We Cover
Digital Radiography
Sound Assurance ® is here to support your practice when you need it most. Complete system coverage on all SOUND® and Canon® Veterinary Digital Radiography products.
Ultrasound
Specialized complete system coverage on GE portable veterinary ultrasound systems, specifically LOGIQ™ e. Available for both the small animal and equine practice.
Laser Therapy
Complete coverage on SOUND® Veterinary Laser Therapy products. Available for both small animal and equine systems including RLT and doctorVet brands.
What's Available?
24/7/365 Access
- Talk to a trained technician over the phone
- Text to chat with a trained technician
- Access to our web based training
Service and Repair
- Minimize downtime with advanced replacement and/or advanced loaner systems
- On-site preventative maintenance
- Remote diagnostics
- Complete system coverage
SoundSafe® Image Cloud
- Remote image management: store, view and share images, anywhere, anytime on any device
- Share exams with specialists, colleagues and pet owners
- Secure Image Backup
Training and Education
- 24/7 access to our extensive library of training videos
- Phone access for specialized training questions
- On-board training tools available
Software
- Free product software updates allow you to stay current with the fast pace of technology
- Receive substantial discounts on products such as eFilm® and VIA Practice Management Software
Coverage Options
- Flexible options to suit your needs and budget
- Various pricing and term based contracts
- Speak to a specialist to find out what coverage is best for your practice
Frequently Asked Questions
Digital Radiography FAQ’s
What is the process if my unit breaks and I have Sound Assurance?
Our Technical Support Team is ready to take your call and assist with diagnosing any specific issue that you may be having. If Technical Support deems your unit needs to come in for repair, they will then work with you step by step on getting your system here to Sound as quickly as possible. Depending on the level of Sound Assurance a loaner or rental system may be available while yours is being repaired.
What is the process if my unit breaks and I DON’T have Sound Assurance?
The process if your unit has an issue will be the same regarding Technical Support. The major difference is there are fees that apply with each step for getting your unit back up and running. Our Warranty Specialists are available to discuss and breakdown the fee’s and process involved. They will also answer any other questions you may have.
What coverage options are available?
For Small Animal DR Units Sound offers three Sound Assurance options – Silver, Gold, and Platinum. Gold is the most popular as it is the level you receive for the 1st year of owning your system. Each level offers a variety of benefits that would best fit your practice’s needs and budget. With each level of Sound Assurance, you know your investment is protected.
Our Warranty Specialists are available to discuss your options. They will also answer any other questions you may have.
What is the duration of my coverage?
Sound offers Sound Assurance for up to 7 years from your unit’s first image date.
Why choose Sound Assurance for Digital Radiography?
Sound was the first to introduce digital radiography in the veterinary industry. Sound has been the leading innovator at every turn in the road for veterinary digital radiography. Because we have been doing this the longest, we have the most experience and the most talented team to support your staff and your unit. Sound wrote the software and developed the products so Sound is in the best position to support your unit.
Our Warranty Specialists are available to discuss your options. They will also answer any other questions you may have.
Ultrasound FAQ’s
What is the process if my unit breaks and I have Sound Assurance?
Our Technical Support team does their very best to fix your unit remotely. They are successful most of the time, but here’s what would happen if your unit needs to come in for repair: A Tech Support representative would issue an RMA (Return Material Authorization) and provide you with packing materials, if necessary. Your unit would arrive in our Service Department and the repairs are typically completed within 1-3 business days.
If you have the Platinum or Equine level of coverage, then you will be shipped a free loaner unit for next business day delivery.
If you have the Silver or Gold levels of coverage, you may rent a unit during the repair period.
What is the process if my unit breaks and I DON’T have Sound Assurance?
Our Technical Support team will do their best to fix your unit remotely, and fortunately, they are successful most of the time. Here’s what would happen if your unit needs to come in for repair: We would issue an RMA (Return Material Authorization) and provide you with packing materials, if necessary. Your unit should arrive in our Service Department within 2 business days, then we will provide you an estimate of repair time and costs. The repairs are typically completed within 2-3 business days. Depending on availability, you may rent a probe or entire system while yours is being repaired.
Our Warranty Specialists are available to discuss and breakdown fees involved and answer any other questions you may have.
What coverage options are available?
We offer four Sound Assurance options – Silver, Gold, Platinum and Equine. Platinum tends to be the best fit for most practices. The primary difference between the Silver and Gold levels is the probe deductible. The primary difference between the Gold and Platinum levels is that Platinum & Equine includes a free loaner unit if your unit needs to come in for repair.
Our Warranty Specialists are available to discuss your options. They will also answer any other questions you may have.
What type of ultrasound systems are covered?
We offer coverage on select portable ultrasound systems. Our Sound Assurance specialists are happy to answer any questions you may have.
What is the duration of my coverage?
The initial purchase of the LOGIQ™ e unit always includes 1-year of GE warranty for free. After the first year, we can offer Sound Assurance coverage for up to the next 5 years.
Why choose Sound Assurance for Ultrasound?
Sound is the exclusive distributor of GE ultrasound in the USA for the veterinary market. Because of Sound’s years of imaging experience in the veterinary field, we have intimate knowledge of how these units are used for veterinary applications. Sound has a staff of experienced technicians who routinely complete the repairs in less than 3 business days and offers yearly preventive maintenance to protect systems from vet specific environments.
Our Warranty Specialists are available to discuss your options. They will also answer any other questions you may have.
Laser Therapy FAQ’s
What is the process if my unit breaks and I have Sound Assurance?
doctorVet – Small Animal Laser
Our Technical Support Team is ready to take your call and assist with diagnosing any specific issue that you may be having. If Technical Support deems your unit needs to come in for repair, they would then work with you step by step on getting your system here to Sound as quickly as possible. Platinum Sound Assurance with the doctorVet includes an advance replacement system, meaning a unit will be overnight shipped to your location. You simply place your system in the packaging of the replacement unit and return it to Sound.
Smart RLT – Regenerative Laser Therapy
Our Technical Support Team is ready to take your call and assist with diagnosing any specific issue that you may be having. If Technical Support deems your unit needs to come in for repair, they would then work with you step by step on getting your system here to Sound as quickly as possible. Depending on the level of Sound Assurance, a loaner or rental system may be available while yours is being repaired.
Under our Gold level of coverage, you will be shipped a free loaner unit for next business day delivery. A Tech Support representative would be available over the phone to talk you thru the installation of the loaner. You will have access to the loaner unit for the entire duration of your unit’s repair time.
Our Warranty Specialists are available to discuss your options. They will also answer any other questions you may have.
What is the process if my unit breaks and I DON’T have Sound Assurance?
doctorVet – Small Animal Laser
Every doctorVet laser is placed with a 5-year Platinum Sound Assurance.
Smart RLT – Regenerative Laser Therapy
Our Technical Support team will do the best they can to fix your unit remotely. Hourly rates will be applied for normal business hours and after hours calls. Our Technical Support team is successful most of the time with making remote repairs, but here’s what would happen if your unit needs to come in for repair: A Tech Support representative would be available over the phone to talk you through the return process. We would issue an RMA (Return Material Authorization) and provide you with packing materials, if necessary. Your unit should arrive in our Service Department within 2 business days, then we would provide you with an estimate of repair time and costs before any work is performed.
What coverage options are available?
doctorVet – Small Animal Laser
Every doctorVet laser is placed with a 5-year Platinum Sound Assurance. This includes one fiber/handpiece replacement per year at no charge.
Smart RLT – Regenerative Laser Therapy
We have streamlined our offering for SmartRLT into a single Sound Assurance tier: Gold. This includes a free loaner if your unit needs to come in for repairs.
What is the duration of my coverage?
doctorVet – Small Animal Laser
Every doctorVet laser is placed with a 5-year Platinum Sound Assurance.
Smart RLT – Regenerative Laser Therapy
We offer Gold Sound Assurance for up to 7 years from your unit’s installation date. The initial purchase always includes the first year of Gold coverage for free.
Why choose Sound Assurance for Laser Therapy?
doctorVet – Small Animal Laser
Sound is the exclusive distributor of the doctorVet units in the USA for the veterinary market. Because Sound helped develop this technology and carries the most years of comprehensive experience in the veterinary field, Sound has an intimate knowledge of how these units are used for veterinary applications.
Smart RLT – Regenerative Laser Therapy
Sound has been the leading innovator at every turn in the road for veterinary equipment. Because we have been doing this the longest, we have the most experience and the most talented team to support your staff and your unit. Sound wrote the software and developed the products so Sound would be in the best position to support your unit.
Our Warranty Specialists are available to discuss your options. They will also answer any other questions you may have.
Get Covered Today!
Call (800) 268. 5354 Option 1 to speak to your Sound Assurance Specialist direct or complete the simple form below.
