Every customer is important to us. We take pride in ensuring support is offered to all our customers regardless of coverage.
If your practice does not have coverage at this time our team can most certainly assist. The team will create a case and provide a link with instructions for remote troubleshooting and payment prior to troubleshooting. Our standard flat rate is: $207.00 and or after-hours: $282.00. Sound accepts all major credit cards.
The Sound Imaging Support Team is available weekdays from 5:00am to 5:00pm PST (with the exception of U.S. holidays), and technical support agents are only available Saturdays from 6am to 3pm.
On-call technicians are available for 24/7 emergency support. Emergencies are defined as an issue that prevents the practice from performing the following functions: unable to view images from all review stations (not including the acquisition), unable to prep or fire, undiagnostic images, unable to send stat consultations. All other inquiries will be handled next business day.
One of our Warranty Specialists would be happy to discuss your products support options and answer any questions you may have to avoid fees for support.
Please open this link: https://soundvet.com/support/sound-assurance/ or call: (800) 268-5354 Opt 2 to speak with a Warranty Specialist today.