SOUND ASSURANCE PREMIER WARRANTY & SERVICE PROGRAM Sound SmartRLT “Gold” EXECUTIVE SUMMARY
The following is an executive summary of the terms of the Sound Assurance Premier Warranty & Service Program – Sound SmartRLT “Gold” Warranty (“Sound Assurance”) provided by Sound (“Sound”) as part of your purchase of qualifying Sound Equipment. The equipment covered by Sound Assurance (the “Covered Equipment”) is identified in your final order summary. All information included in this executive summary is subject to the Sound Assurance Premier Warranty & Service Program Terms & Conditions (the “ Terms & Conditions ”; referenced here: SOUND ASSURANCE PREMIER WARRANTY & SERVICE PROGRAM TERMS & CONDITIONS ).
Sound Technical Support: 1-800-819-5538, available Monday through Friday, 5 a.m. – 5 p.m. (Pacific Time), subject to change.
“24/7” On-Call Emergency Support: On-call technicians available 24/7 for emergency support.
Remote Diagnostics & Repair: Access to Sound’s remote diagnostics and repair services including direct software downloads/fixes for optimum system health. Requires dedicated broadband internet connection and Sound must be provided with networked access to the Covered Equipment (including firewall access).
Online Support and Training: Access to Sound’s online support resources, training documents and other educational materials available at https://apps.soundvet.com
Software Patches/Fixes: Free.
WARRANTY COVERAGE: Subject to the limitations set forth in the Terms & Conditions, Sound warrants during the Term that the Covered Equipment will (i) be free from defects in material and workmanship, and (ii) conform to Sound’s published product specifications in effect on the date of order of the Covered Equipment. Product specifications are available on request. This warranty does not cover any work stations, servers, or other peripheral equipment connected to the Covered Equipment.
LOANER/RENTAL PROGRAM: As part of your warranty you are covered under Sound’s Loaner/Rental Program. See SOUND ASSURANCE PREMIER WARRANTY & SERVICE PROGRAM LOANER/RENTAL EQUIPMENT PROGRAM for more information about Sound’s Advanced Replacement Program benefits and all applicable terms and conditions.