Support Contacts

Technical Support Office Hours: 5:00 AM to 6:00 PM (U.S. Pacific Time).

Sound™ is committed to providing our customers with industry-leading customer service and support. We strive to continuously improve our service and support by incorporating and implementing globally-recognized standards and practices such as ITIL and Six Sigma.

Technical Support and Service is available weekdays from 5:00 AM to 5:30 PM U.S. Pacific Time Zone (with the exception of U.S. holidays). Additionally, for situations involving a "down system" unable to acquire radiographs, we offer Emergency Technical Support on a 24/7 basis including holidays and weekends (subject to after-hours rates where applicable). Please also note that due to FedEx pick-up schedules, product shipments entered into the system after 3:00 PM Pacific and on weekends or holidays will only ship the next business day.

Below are several options for contacting Sound™ Technical Support.

  • Technical Support (Domestic): (800) 819-5538
  • Fax: 760.607.2489
  • Technical Support (International): (800) 268-5354 x3
  • Email: (response by next business day)

For Training and Tutorials, please call:

  • Telephone: 760.918.9626 option 5
  • Toll Free: (800) 268-5354 Option 5