Name * Email * Phone * Address Position * Job Description Sound is seeking customer service professionals to join our group. Our Customer Support team are expected to provide world-class customer service and technical support to our customers. Responsibilities include, but not limited to, the following: Utilize strong customer and technical support skills supporting Sound’s products and services to veterinary medical professionals Troubleshoot and solvesimple to highly complex hardware and software issues System monitoring via remote log in Operating system and application installation/configuration Perform and facilitate the return of items under warranty with third party vendors (RMA’s), coordinate maintenance repairs, and loaner service orders Thorough and detailed issue tracking in customer relationship management software Complete call logs and reports Provide Sound customers with product and service information Excellent communication skills Work closely with other departments when problem solving Highly customer focused Team player that will add value through very high quality and dedication to support team Qualifications and Work Requirements: Strong PC skills and knowledge of MS applications. Advanced knowledge of Microsoft Windows 2000, XP Professional, and Windows 2003 Server is required. General or working knowledge in three or more of the following areas is strongly preferred: MS SQL Server, Remote Desktop, PACS, TCP/IP, DICOM, and CRM systems. Previous experience in Medical Imaging (Ultrasound, CT, and Radiology) is a plus. Must be extremely detail oriented, organized, and professional. Education Requirements: 3-5 years in a customer service supporting technical products or vocational training equivalent required. A bachelor’s or associate’s degree in a technical field preferred. Technical certifications such as MCSE, MCP, or A and/or equivalent work experience also considered. Physical Requirements: Extensive typing Salary Expectations Referral Source - None -Employee ReferralWebsiteOther Resume Upload * Files must be less than 2 MB.Allowed file types: gif jpg jpeg png pdf doc docx.